Himalayan Pets Chew Refund and Returns Policy

At Himalayan Pets Chew, we are dedicated to ensuring that our customers and their pets are completely satisfied with our products. Our Refund and Returns Policy is designed to make your experience as seamless and hassle-free as possible. Below, you will find detailed information on our policy, including eligibility, the process for returns, and how refunds are handled.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective or damaged, you are eligible for a return and a full refund.
• Incorrect Orders: If you receive an incorrect item (e.g., wrong size or flavor), you may return it for a replacement or a full refund.
• Unsatisfied with the Product: If you or your pet are not satisfied with the product, you may return it within 7 days of purchase for a refund, provided it is in its original condition.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email at sales@himalayanpetschew.com . Provide your order number, details of the product you wish to return, and the reason for the return.
2. Receive Return Authorization: Our customer service team will review your request and, if eligible, will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. Ship the Product: Securely pack the product, including all original packaging, and clearly write the RA number on the outside of the package. Ship the package to the address provided by our customer service team.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. Here’s how it works:

• Inspection: Upon receipt of the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
• Refund Approval: If the return is approved, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account.
• Refund Denial: If the product does not meet the eligibility criteria, we will notify you via email and return the product to you.

4. Additional Information

• Shipping Costs: In cases where the return is due to a defective product or an error on our part, we will cover the return shipping costs. For returns due to personal dissatisfaction, customers are responsible for the shipping costs.
• Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process for the original item and place a new order for the desired product.
• Non-Returnable Items: Certain items, such as products marked as “final sale” or “non-returnable,” are not eligible for returns or refunds.

5. Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at sales@himalayanpetschew.com .We are here to help and ensure that you and your pets are happy with our products.

Thank you for choosing Himalayan Pets Chew. We value your business and strive to provide the highest quality products and customer service.